Obchodní podmínky pro rezervaci ubytování online

UBYTOVACÍ ŘÁD

Prezidentská, chata v Jizerských horách (dále také jen „hotel“). Provozovatel: Ještěd s.r.o., Horní Hanychov 153, Liberec 460 08, IČO: 25008552, DIČ:CZ25008552, Spisová značka C 11230 vedená u Krajského soudu v Ústí nad Labem

1. Conditions for concluding an accommodation contract

Accommodation of guests at the Prezidentská Hotel is based on an accommodation contract concluded in accordance with the provisions of § 2326 et seq. of Act No. 89/2012 Coll, Civil Code (hereinafter also referred to as the "Civil Code"), on the basis of which Ještěd s.r.o. (hereinafter also referred to as the "accommodation provider") provides temporary accommodation to the guest for an agreed period of time or for a period of time resulting from the purpose of the accommodation in a facility designated for that purpose and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for the accommodation and for services related thereto within the period of time specified in these accommodation rules (hereinafter also referred to as the "contract").
The Accommodation Contract shall always be concluded in writing. At least a written confirmation of the order or reservation is sufficient to comply with the form requirement.
The rights and obligations of the contracting parties not expressly provided for in the accommodation contract are governed by these Accommodation Rules and the price list of the accommodation provider's services. If the accommodation contract provides for something different from these Accommodation Rules and/or the accommodation provider's price list, the provisions of the accommodation contract shall prevail.
If the Guest fails to comply with the obligations arising from the Accommodation Contract and the Accommodation Regulations and/or the Accommodation Provider's price list attached thereto or otherwise violates the good manners of the Hotel (hereinafter referred to as "misconduct"), the Accommodation Provider shall be entitled to terminate the Accommodation Contract before the expiry of the agreed period, even without notice, if the Guest has been notified of his/her misconduct by the Hotel in accordance with the procedure set out in Section 2331 of the Civil Code.
The accommodation provider accommodates mainly private guests directly. If the reservation is made by a travel agency or other legal entity in the tourism industry, the accommodation provider may refuse or cancel the reservation. Different conditions may apply to legal entities in the tourism industry and capacity can only be booked through the accommodation provider's reception, subject to availability.

2. Conclusion of contract, reservation

The guest is obliged to make a reservation in writing with the accommodation provider, or to make a reservation by telephone, and to confirm it in writing with the accommodation provider. A written reservation, or confirmation of a telephone reservation, according to the preceding sentence, means an order made via the reservation form, by email to the accommodation provider's address or by post sent to the hotel's address listed in the header of these accommodation rules.
Once the accommodation provider receives a written order or a written confirmation of the reservation from the guest, the accommodation provider shall issue the guest with documents for payment for accommodation in the amount of 100% of the accommodation price, which shall be sent to the guest at the address specified by the guest in the order according to point 1 of this article of the accommodation regulations. The guest is obliged to pay the price of the accommodation within the time limit and according to the conditions specified in the payment documents.
The conclusion of the accommodation contract shall take place upon the cumulative fulfilment of two conditions, namely the delivery of the written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives the payment for accommodation from the accommodation provider.
If there is a technical error in the booking, in particular if the price does not correspond to the current price list, the hotel is entitled to cancel the booking by returning 100% of the amount paid or to demand payment of the missing part of the accommodation.

3. Cancellation of the reservation, cancellation of the contract before check-in, failure to appear for the accommodation

If the guest fails to pay the accommodation price in accordance with Article 2, paragraph 2.2 of these Accommodation Regulations in due time and/or in accordance with the deadline specified in the payment documents, the reservation shall be cancelled.
The guest is entitled to withdraw from the accommodation contract before the date of check-in, even without giving any reason. The guest is obliged to deliver a written notice of withdrawal to the accommodation provider. In this case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the price of the accommodation, the amount of the cancellation fee will be determined as follows:
The moment of delivery of the cancellation to the host.
(stated in calendar days)

Cancellation fee rate (in % of the accommodation price)

15 days or more before the scheduled arrival date - 0 % of the price paid

14-4 days or more before scheduled arrival - 80 % of the price paid

3-0 days before the scheduled arrival date - 100 % of the price paid

In the event that the guest fails to check in within twenty-four (24) hours after the agreed check-in time, the accommodation provider is entitled to cancel the accommodation contract and is also entitled to charge the guest a cancellation fee of 100% of the price paid. This does not apply if the guest notifies the accommodation provider of the late check-in in advance, but not later than one (1) day before the scheduled check-in by telephone or in writing. The form of notice shall be subject to the conditions set out in Article 2, paragraph 2.1 of these Accommodation Regulations.
The same cancellation conditions shall apply in the case of a voucher booking.
The price of the accommodation include a local tax on the stay, the amount of which is determined by the Municipality of Genoa nad Nisou.

4. Arrival at the hotel

The guest will report his/her arrival at the hotel reception to the staff member in charge.
At the reception desk, the guest presents his/her ID card, passport or other proof of identity (e.g. residence permit), which is used to verify the identity of the guest by an authorised employee of the accommodation provider. The guest confirms the accuracy of his/her personal data and the duration of his/her stay by signing the accommodation book of the accommodation provider.
Unless otherwise agreed, accommodation of arriving guests takes place from 15:00 to 20:00 in the reception area of the hotel.
Upon check-in, the guest shall pay an amount representing any additional payment for accommodation. After the payment of the additional price for accommodation, the accommodation provider will issue the guest a tax receipt confirming the payment of the entire stay. The last sentence of Article 2(2.2) of these Accommodation Regulations is not affected, in which case the accommodation provider shall issue the guest with a tax receipt confirming payment of the full amount of the stay.
The accommodation provider shall be entitled to require the guest to pay a cash deposit (hereinafter referred to as the "deposit") of CZK 1,000 per room upon check-in. The security deposit is refundable upon departure in full or in a reduced amount under the conditions set out in Article 7 of these Accommodation Regulations.
The guest is obliged to familiarize himself with the accommodation rules no later than the day of arrival. The Accommodation Rules are part of these Terms and Conditions (especially points 4 to 8).
The number of persons per room corresponds to the number of persons registered for accommodation. The guest undertakes to notify the exact number of guests upon check-in.
The duration of the accommodation is agreed at the latest when the guest checks in and is recorded in the accommodation book. The period of accommodation may be extended only with the consent of the accommodation provider and must be supported by an entry in the accommodation book.
The guest hereby grants the accommodation provider consent to the processing and storage of his/her personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local fees and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. The more detailed obligations of the guest and the accommodation provider regarding the keeping of the registration book or the house book are set out in the above-mentioned legislation.

5. General rules of accommodation

The guest has the right to use the space reserved for his/her accommodation as well as the common areas of the hotel and to use the services associated with the accommodation.
Upon check-in, the guest receives a key or electronic card for the room and the entrance to the hotel (hereinafter collectively referred to as "keys"). The Guest is obliged to prevent the loss, destruction or damage of the Keys, as well as the disclosure of the Keys to third parties who are not direct parties to the relevant part of the accommodation contract agreed between the Guest and the accommodation provider. Any penalties for the loss, destruction, damage and disclosure of keys according to the previous sentence are regulated in the accommodation contract.

The guest is obliged to:

get acquainted with the accommodation rules and observe them;
pay the price for accommodation according to the valid price list;
use the accommodation premises properly; maintain order and cleanliness in all accommodation premises;
ensure that the cleanliness of the accommodation premises is maintained;
protect the equipment in the accommodation premises against damage;
promptly report any damage or injury caused to the hotel/guesthouse premises by the guest(s) or persons staying with them;
behave in such a way as not to disturb other persons using the hotel and its surroundings by excessive noise between 22:00 and 07:00;
when leaving the room, close the taps in the room, turn off the lights, switch off electrical appliances that are not in use when the guest is not present and close the windows;
when leaving the hotel, hand over the room key at reception.

The guest must not, without the consent of the accommodation provider:

make substantial changes to the accommodation premises (moving furniture, moving equipment, etc.);
remove any equipment or facilities from the accommodation premises;
use their own appliances in the accommodation premises, except for small appliances used by the guest for personal hygiene, normal communication and office work;
leave the accommodation premises to another person;
receive visitors in the accommodation premises; visitors must be duly registered in the guest book and are only allowed between 15:00 and 20:00 with the consent of the accommodation provider; guests may receive visitors only in the common areas of the hotel;
give the address of the house with the accommodation as the place of business;
keep pets on the hotel premises. The owner of the animal is obliged to prove the animal's safe condition by presenting a valid vaccination certificate upon request of the accommodation staff.

The guest is also not allowed to:

Carry weapons, ammunition and explosives or otherwise keep them in a condition allowing their immediate use;
possess, manufacture or keep narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor for the guest's use;
smoke; this shall not apply in the case of areas designated for smoking and visibly marked with the appropriate symbol;
use open flames;
use a publicly available public data connection to the public Internet data network on the hotel premises to share, download, or otherwise distribute or dispose of, harmful content, software, or other data that could compromise the integrity of the data network or its performance.

6. Responsibility of the accommodation provider for the property of the accommodation provider

If the Guest requests, the Accommodation Provider shall take custody of funds, jewellery or other valuables from the Guest. The hotel has the right to refuse to take custody of items if they are dangerous or disproportionate in value and scope for the accommodation facility. The accommodation provider shall request that the items be handed over to him in a closed or sealed box.
A claim for damages to the Resident's belongings may be reported only within fifteen (15) days after the damage is discovered. Damage will not be reimbursed if the damage was caused by the guest, the person accompanying the guest or the person visiting the guest.
If the Guest leaves his/her belongings in the room after the end of the stay and the accommodation is not paid for, the Host will remove the Guest's belongings from the room and store them in a safe place to prevent damage. Upon payment of the accommodation debt, the accommodation provider will release the stored items to the guest.

7. Safety, guest's liability for damages

The guest is obliged to familiarize himself with the safety rules and the evacuation plan of the hotel and its facilities in case of fire. This plan can be found in each hotel room and can be consulted by the relevant staff at the reception.
The guest shall act in such a way as to avoid unreasonable harm to the liberty, life, health or property of another.
If the guest causes damage to the property of the accommodation provider by his/her actions, the damage incurred shall be covered by the deposit paid in accordance with Article 4, paragraph 4.5 of these Accommodation Regulations. If the damage caused exceeds the security deposit, the guest is obliged to pay the difference to the accommodation provider. Similarly, if the security deposit has not been collected in advance at all, the guest is obliged to pay the damage to the accommodation provider.

8. Departure from the hotel

The guest is obliged to leave and hand over the room where he/she is staying by 10:00 a.m. on the day on which the accommodation ends according to the accommodation contract concluded with the accommodation provider.
The guest shall close the room and leave the keys/electronic access card at the reception of the hotel, unless otherwise agreed with the accommodation provider or otherwise provided for in these Regulations or the regulations to which they refer.

9. Information on the Processing of Personal Data

The Accommodation Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). It is noted that, pursuant to the provisions of the Civil Code, only a natural person may be accommodated; in this document such person is also referred to as the Guest.

The Accommodation Provider processes personal data (obtained from the Guest or from a person who concluded the accommodation agreement on the Guest’s behalf):

Guest data necessary for the performance of the accommodation agreement and, where applicable, the reservation process (pre-contractual negotiations), namely:

(i) first name
(ii) surname
(iii) e-mail address
(iv) telephone number
(v) stay dates
(vi) special requirements
(vii) date of birth
(viii) preferences
(ix) address

Guest data necessary for the provision of services related to accommodation, namely:

Sensitive personal data (health-related data):

(i) dietary requirements
(ii) allergies, where catering services are provided as a service related to accommodation

If the Guest provides information about allergies, diets, or other health restrictions, such data will be processed solely on the basis of the Guest’s explicit consent, expressed by actively providing such information for the purpose of ensuring safe catering and accommodation services. The Guest may withdraw this consent at any time; however, in such case it may not be possible to adequately adapt the services to the Guest’s needs.

Standard personal data:

(iii) vehicle registration number(s), where parking is provided as a service related to accommodation
(iv) IP addresses
(v) records of services consumed through room service and in the restaurant, where such services are charged to the room
(vi) data traffic records, where internet access is provided as a service related to accommodation

Guest data necessary for compliance with legal obligations applicable to the Accommodation Provider, namely obligations relating to guest registration under Act No. 565/1990 Coll., on Local Fees, and Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic and on Amendments to Certain Acts, namely:

(i) first name
(ii) surname
(iii) date of birth
(iv) nationality
(v) travel document number
(vi) visa number
(vii) permanent residential address abroad

Data obtained from the Guest based on the legitimate interest of providing additional services of the Accommodation Provider related to the accommodation agreement or the Guest’s stay at the hotel, namely:

(i) first name
(ii) surname
(iii) e-mail address
(iv) telephone number
(v) stay dates
(vi) special requirements
(vii) date of birth
(viii) preferences

The Accommodation Provider processes Guests’ personal data:

• automatically through business management software and hotel reservation systems
• manually by authorized employees designated for this purpose

The persons to whom the Accommodation Provider may disclose or make Guests’ personal data available are:

• The Foreign Police of the Czech Republic in fulfilling obligations pursuant to Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic and on Amendments to Certain Acts

• The Municipality of Janov nad Nisou in fulfilling obligations pursuant to Act No. 565/1990 Coll., on Local Fees

The Accommodation Provider will process personal data:

(i) for a period of five (5) years where such data are relevant for compliance with obligations imposed by accounting legislation or other regulations concerning accounting administration and record keeping

(ii) for a period of three (3) years following the termination of the accommodation agreement in the case of data relevant to the performance of the accommodation agreement

(iii) for a period of ten (10) years in the case of data relevant to liability for damages arising from a breach of the accommodation agreement, in particular damage to items brought into or deposited at the hotel

The above processing periods may be extended where personal data are strictly necessary for the exercise of any rights of the controller or are relevant to proceedings conducted by a public authority or a court.

Guest Rights in Relation to the Processing of Personal Data

Right of Access: The Guest has the right to know what personal data are being processed, for what purpose, and to whom they are disclosed.

Right to Rectification: If the Guest’s personal data are inaccurate or incomplete, the Guest has the right to have them corrected or supplemented without undue delay.

Right to Erasure (Right to be Forgotten): The Guest has the right to request the deletion of personal data where such data are no longer necessary for accommodation purposes, where consent has been withdrawn, or where the Guest objects to processing for marketing purposes. The right to erasure does not apply to data that must be retained pursuant to legal obligations (e.g., legislation concerning the residence of foreign nationals or accounting regulations).

Right to Restriction of Processing: In cases defined in Article 18 GDPR (e.g., where the accuracy of personal data is contested), the Guest has the right to request that the data be stored only and not otherwise processed.

Right to Data Portability: The Guest has the right to obtain personal data in a structured format and transmit them to another controller.

Right to Object: Where the Guest’s personal data are processed for direct marketing purposes (e.g., sending commercial communications) on the basis of legitimate interest, the Guest has the right to object at any time. In such case, the personal data will no longer be processed for marketing purposes.

Right to Lodge a Complaint: If you believe that your personal data are being processed unlawfully, you have the right to lodge a complaint with the Czech Data Protection Authority (www.uoou.cz).

Use of Cookies and Transfer of Data to Third Parties

The website uses cookies and similar technologies to ensure website functionality, measure traffic, and personalize advertising. Necessary (technical) cookies are essential for the proper functioning of the website and online reservation services. Their storage does not require the Guest’s consent and they cannot be disabled.

Analytical and marketing cookies help understand how the website is used and enable the display of relevant advertisements. These cookies are stored only on the basis of the Guest’s voluntary consent, which is granted through the cookie banner on the website. This consent may be changed or withdrawn at any time via the relevant link on the website.

In connection with the use of analytical and marketing tools, data may be processed by partners (processors), in particular:

• Google Ireland Ltd. (Google Analytics)
• Meta Platforms Ireland Ltd. (Facebook Pixel)

As these providers have parent companies located in the United States, personal data may be transferred outside the European Union. Such transfers are legally safeguarded because these partners are certified under the approved Data Privacy Framework program, which ensures an adequate level of personal data protection in accordance with EU standards.

Contact Details for Personal Data Processing Matters:

Ještěd Spol. s r.o.
Horní Hanychov 153
460 08 Liberec
+420 604 551 469

This Accommodation Rules and Regulations entered into force and effect on 27 September 2018, revision dated 7 May 2024.

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