Obchodní podmínky pro rezervaci ubytování online


Prezidentská, chata v Jizerských horách (dále také jen „hotel“). Provozovatel: Ještěd s.r.o., Horní Hanychov 153, Liberec 460 08, IČO: 25008552, DIČ:CZ25008552, Spisová značka C 11230 vedená u Krajského soudu v Ústí nad Labem

1. Conditions for concluding an accommodation contract

  • Accommodation of guests at the Prezidentská Hotel is based on an accommodation contract concluded in accordance with the provisions of § 2326 et seq. of Act No. 89/2012 Coll, Civil Code (hereinafter also referred to as the "Civil Code"), on the basis of which Ještěd s.r.o. (hereinafter also referred to as the "accommodation provider") provides temporary accommodation to the guest for an agreed period of time or for a period of time resulting from the purpose of the accommodation in a facility designated for that purpose and the guest (hereinafter also referred to as the "guest") undertakes to pay the accommodation provider for the accommodation and for services related thereto within the period of time specified in these accommodation rules (hereinafter also referred to as the "contract").
  • The Accommodation Contract shall always be concluded in writing. At least a written confirmation of the order or reservation is sufficient to comply with the form requirement.
  • The rights and obligations of the contracting parties not expressly provided for in the accommodation contract are governed by these Accommodation Rules and the price list of the accommodation provider's services. If the accommodation contract provides for something different from these Accommodation Rules and/or the accommodation provider's price list, the provisions of the accommodation contract shall prevail.
  • If the Guest fails to comply with the obligations arising from the Accommodation Contract and the Accommodation Regulations and/or the Accommodation Provider's price list attached thereto or otherwise violates the good manners of the Hotel (hereinafter referred to as "misconduct"), the Accommodation Provider shall be entitled to terminate the Accommodation Contract before the expiry of the agreed period, even without notice, if the Guest has been notified of his/her misconduct by the Hotel in accordance with the procedure set out in Section 2331 of the Civil Code.
  • The accommodation provider accommodates mainly private guests directly. If the reservation is made by a travel agency or other legal entity in the tourism industry, the accommodation provider may refuse or cancel the reservation. Different conditions may apply to legal entities in the tourism industry and capacity can only be booked through the accommodation provider's reception, subject to availability.  

2. Conclusion of contract, reservation

  • The guest is obliged to make a reservation in writing with the accommodation provider, or to make a reservation by telephone, and to confirm it in writing with the accommodation provider. A written reservation, or confirmation of a telephone reservation, according to the preceding sentence, means an order made via the reservation form, by email to the accommodation provider's address or by post sent to the hotel's address listed in the header of these accommodation rules.
  • Once the accommodation provider receives a written order or a written confirmation of the reservation from the guest, the accommodation provider shall issue the guest with documents for payment for accommodation in the amount of 100% of the accommodation price, which shall be sent to the guest at the address specified by the guest in the order according to point 1 of this article of the accommodation regulations. The guest is obliged to pay the price of the accommodation within the time limit and according to the conditions specified in the payment documents.
  • The conclusion of the accommodation contract shall take place upon the cumulative fulfilment of two conditions, namely the delivery of the written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives the payment for accommodation from the accommodation provider.
  • If there is a technical error in the booking, in particular if the price does not correspond to the current price list, the hotel is entitled to cancel the booking by returning 100% of the amount paid or to demand payment of the missing part of the accommodation.

3. Cancellation of the reservation, cancellation of the contract before check-in, failure to appear for the accommodation

  • If the guest fails to pay the accommodation price in accordance with Article 2, paragraph 2.2 of these Accommodation Regulations in due time and/or in accordance with the deadline specified in the payment documents, the reservation shall be cancelled.
  • The guest is entitled to withdraw from the accommodation contract before the date of check-in, even without giving any reason. The guest is obliged to deliver a written notice of withdrawal to the accommodation provider. In this case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the price of the accommodation, the amount of the cancellation fee will be determined as follows:
  • The moment of delivery of the cancellation to the host.
  • (stated in calendar days)

Cancellation fee rate (in % of the accommodation price)

15 days or more before the scheduled arrival date - 0 % of the price paid

14-4 days or more before scheduled arrival - 80 % of the price paid

3-0 days before the scheduled arrival date - 100 % of the price paid

  • In the event that the guest fails to check in within twenty-four (24) hours after the agreed check-in time, the accommodation provider is entitled to cancel the accommodation contract and is also entitled to charge the guest a cancellation fee of 100% of the price paid. This does not apply if the guest notifies the accommodation provider of the late check-in in advance, but not later than one (1) day before the scheduled check-in by telephone or in writing. The form of notice shall be subject to the conditions set out in Article 2, paragraph 2.1 of these Accommodation Regulations.
  • The same cancellation conditions shall apply in the case of a voucher booking.
  • The price of the accommodation does not include a local tax on the stay, the amount of which is determined by the Municipality of Genoa nad Nisou. The hotel will collect a fee per adult guest per night on arrival.

4. Arrival at the hotel

  • The guest will report his/her arrival at the hotel reception to the staff member in charge.
  • At the reception desk, the guest presents his/her ID card, passport or other proof of identity (e.g. residence permit), which is used to verify the identity of the guest by an authorised employee of the accommodation provider. The guest confirms the accuracy of his/her personal data and the duration of his/her stay by signing the accommodation book of the accommodation provider.
  • Unless otherwise agreed, accommodation of arriving guests takes place from 15:00 to 20:00 in the reception area of the hotel.
  • Upon check-in, the guest shall pay an amount representing any additional payment for accommodation. After the payment of the additional price for accommodation, the accommodation provider will issue the guest a tax receipt confirming the payment of the entire stay. The last sentence of Article 2(2.2) of these Accommodation Regulations is not affected, in which case the accommodation provider shall issue the guest with a tax receipt confirming payment of the full amount of the stay.
  • The accommodation provider shall be entitled to require the guest to pay a cash deposit (hereinafter referred to as the "deposit") of CZK 1,000 per room upon check-in. The security deposit is refundable upon departure in full or in a reduced amount under the conditions set out in Article 7 of these Accommodation Regulations.
  • The guest is obliged to familiarize himself with the accommodation rules no later than the day of arrival. The Accommodation Rules are part of these Terms and Conditions (especially points 4 to 8).
  • The number of persons per room corresponds to the number of persons registered for accommodation. The guest undertakes to notify the exact number of guests upon check-in.
  • The duration of the accommodation is agreed at the latest when the guest checks in and is recorded in the accommodation book. The period of accommodation may be extended only with the consent of the accommodation provider and must be supported by an entry in the accommodation book.
  • The guest hereby grants the accommodation provider consent to the processing and storage of his/her personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local fees and Act No. 326/1999 Coll., on the residence of foreigners in the Czech Republic and on amendments to certain acts. The more detailed obligations of the guest and the accommodation provider regarding the keeping of the registration book or the house book are set out in the above-mentioned legislation.

5. General rules of accommodation

  • The guest has the right to use the space reserved for his/her accommodation as well as the common areas of the hotel and to use the services associated with the accommodation.
  • Upon check-in, the guest receives a key or electronic card for the room and the entrance to the hotel (hereinafter collectively referred to as "keys"). The Guest is obliged to prevent the loss, destruction or damage of the Keys, as well as the disclosure of the Keys to third parties who are not direct parties to the relevant part of the accommodation contract agreed between the Guest and the accommodation provider. Any penalties for the loss, destruction, damage and disclosure of keys according to the previous sentence are regulated in the accommodation contract.

The guest is obliged to:

  • get acquainted with the accommodation rules and observe them;
  • pay the price for accommodation according to the valid price list;
  • use the accommodation premises properly; maintain order and cleanliness in all accommodation premises;
  • ensure that the cleanliness of the accommodation premises is maintained;
  • protect the equipment in the accommodation premises against damage;
  • promptly report any damage or injury caused to the hotel/guesthouse premises by the guest(s) or persons staying with them;
  • behave in such a way as not to disturb other persons using the hotel and its surroundings by excessive noise between 22:00 and 07:00;
  • when leaving the room, close the taps in the room, turn off the lights, switch off electrical appliances that are not in use when the guest is not present and close the windows;
  • when leaving the hotel, hand over the room key at reception.

The guest must not, without the consent of the accommodation provider:

  • make substantial changes to the accommodation premises (moving furniture, moving equipment, etc.);
  • remove any equipment or facilities from the accommodation premises;
  • use their own appliances in the accommodation premises, except for small appliances used by the guest for personal hygiene, normal communication and office work;
  • leave the accommodation premises to another person;
  • receive visitors in the accommodation premises; visitors must be duly registered in the guest book and are only allowed between 15:00 and 20:00 with the consent of the accommodation provider; guests may receive visitors only in the common areas of the hotel;
  • give the address of the house with the accommodation as the place of business;
  • keep pets on the hotel premises. The owner of the animal is obliged to prove the animal's safe condition by presenting a valid vaccination certificate upon request of the accommodation staff.

The guest is also not allowed to:

  • Carry weapons, ammunition and explosives or otherwise keep them in a condition allowing their immediate use;
  • possess, manufacture or keep narcotic or psychotropic substances or poisons, unless they are medicines prescribed by a doctor for the guest's use;
  • smoke; this shall not apply in the case of areas designated for smoking and visibly marked with the appropriate symbol;
  • use open flames;
  • use a publicly available public data connection to the public Internet data network on the hotel premises to share, download, or otherwise distribute or dispose of, harmful content, software, or other data that could compromise the integrity of the data network or its performance.

6. Responsibility of the accommodation provider for the property of the accommodation provider

  • If the Guest requests, the Accommodation Provider shall take custody of funds, jewellery or other valuables from the Guest. The hotel has the right to refuse to take custody of items if they are dangerous or disproportionate in value and scope for the accommodation facility. The accommodation provider shall request that the items be handed over to him in a closed or sealed box.
  • A claim for damages to the Resident's belongings may be reported only within fifteen (15) days after the damage is discovered. Damage will not be reimbursed if the damage was caused by the guest, the person accompanying the guest or the person visiting the guest.
  • If the Guest leaves his/her belongings in the room after the end of the stay and the accommodation is not paid for, the Host will remove the Guest's belongings from the room and store them in a safe place to prevent damage. Upon payment of the accommodation debt, the accommodation provider will release the stored items to the guest.

7. Safety, guest's liability for damages

  • The guest is obliged to familiarize himself with the safety rules and the evacuation plan of the hotel and its facilities in case of fire. This plan can be found in each hotel room and can be consulted by the relevant staff at the reception.
  • The guest shall act in such a way as to avoid unreasonable harm to the liberty, life, health or property of another.
  • If the guest causes damage to the property of the accommodation provider by his/her actions, the damage incurred shall be covered by the deposit paid in accordance with Article 4, paragraph 4.5 of these Accommodation Regulations. If the damage caused exceeds the security deposit, the guest is obliged to pay the difference to the accommodation provider. Similarly, if the security deposit has not been collected in advance at all, the guest is obliged to pay the damage to the accommodation provider.

8. Departure from the hotel

  • The guest is obliged to leave and hand over the room where he/she is staying by 10:00 a.m. on the day on which the accommodation ends according to the accommodation contract concluded with the accommodation provider.
  • The guest shall close the room and leave the keys/electronic access card at the reception of the hotel, unless otherwise agreed with the accommodation provider or otherwise provided for in these Regulations or the regulations to which they refer.

9. Information on the handling of personal data

  • The accommodation provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. In addition, it is noted that only a person (natural person), referred to in these Accommodation Regulations as a guest, may be a guest under the provisions of the Civil Code.
  • The accommodation provider processes personal data (obtained from the guest or the person who has negotiated the accommodation contract on his behalf):
  • Guest, necessary for the performance of the accommodation contract and, where applicable, the reservation (pre-contractual negotiations), namely (i) name, (ii) surname, (iii) email, (iv) telephone, (v) date of stay, (vi) special requests, (vii) birthday, (viii) preferences, (ix) address;
  • Guest's sensitive personal information necessary to provide the Accommodation Services, namely, (i) dietary requirements, and (ii) allergies in the case of the provision of meals as an Accommodation Service; routine personal information: (iii) vehicle license plate number(s) in the case of the provision of parking as an Accommodation Service; and (iv) IP addresses; (v) a summary of room service and restaurant services consumed when tied to the room; and (vi) data traffic in the case of the provision of internet access as an Accommodation Service;
  • the guest's name, (ii) surname, (iii) date of birth, (iv) nationality, (v) number of travel document, (vi) visa number, and (vii) address of permanent residence abroad, necessary for the fulfilment of the legal obligation imposed on the accommodation provider.
  • Obtained from the Guest in the legitimate interest of providing other services of the accommodation provider related to the contract at the accommodation or the Guest's stay at the hotel, namely (i) name, (ii) surname, (iii) email, (iv) telephone, (v) date of stay, (vi) special requests, (vii) birthday, (viii) preferences.
  • Personal data of guests is processed by the accommodation provider:
  • automated through its business management software, hotel reservation systems; and
  • manually by its authorised employees.
  • The persons to whom the personal data of guests may be transferred or disclosed by the accommodation provider are:

The Foreign Police of the Czech Republic in the performance of their duties under the provisions of Act No. 326/1999 Coll., on the stay of foreigners in the territory of the Czech Republic and on the amendment of certain acts;

The Statutory City of Liberec in the performance of its duties under the provisions of Act No. 565/1990 Coll., on local fees.

  • Personal data will be processed by the accommodation provider for (i) five (5) years in case it is relevant for the performance of the obligations imposed by the Accounting Act or other regulations in the field of administration and maintenance of accounting records; (ii) for three (3) years after the end of the accommodation contract in case of data relevant for the performance of the accommodation contract; and (iii) for a period of ten (10) years in the case of data relevant for the performance for liability for damage caused by a breach of the accommodation contract, in particular for damage caused to items brought into the hotel or stored in the hotel. The above processing periods may be transformed into longer periods in the event that the personal data are strictly necessary for the exercise of a right of the controller or are relevant for proceedings conducted by a public authority or a court.
  • The guest has the right of access to his/her personal data processed by the accommodation provider, and the right to rectification of personal data processed by the accommodation provider. The guest has the right to erasure or restriction of processing of his/her personal data only if they are processed solely on the basis of his/her consent and there is no other legal reason for processing them. The guest has the right to object to the processing of their personal data.
  • The guest also has the right to obtain from the accommodation provider the personal data concerning the guest which the guest has provided to the accommodation provider. The accommodation provider shall provide the guest with the data without undue delay in a structured, commonly used and machine-readable format or, at the guest's request, to another clearly identified controller. This right does not apply to personal data that are not processed by automated means.
  • If the guest believes that his or her personal data is being processed unlawfully, he or she may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (uoou.cz).
  • Contact details for personal data processing: Ještěd Spol. s.r.o., Horní Hanychov 153, 460 08 Liberec, +420 604 551 469, .

These Accommodation Rules came into force and effect on 27.9.2018, revision 7.5.2024. The text was translated by AI, the accommodation provider is not responsible for any misunderstanding which micht be caused by the translation. 

Our website participates and complies with all specifications and policies within the Transparency & Consent Framework of IAB Europe and uses Consent Management Platform No. 92.

Read more